Our Guarantee
Our 120 Day Money-Back Guarantee
Chemical Free Hair Growth Results
Finding natural growth-specific cosmetics that give great results can be a challenging, tiresome task. 12 Teaspoons users can experience new hair growth, along with stronger, healthier hair, in the as little as 120 days of consistent use of the GROW Hair Serum. However, we acknowledge that some users’ receptiveness to the products may vary due to various individual factors. Therefore, 12 Teaspoons ensures that anyone who experiences no results after 120 days of using the GROW Hair Serum in the way stated below, is qualified for a refund of their investment.
How does the 120 Day Money-Back Guarantee work?
To be eligible for the 120 Day Money-Back Guarantee claim, please follow the following requirements;
1. Take photos “pre-treatment” of the area. Ensure that your photographs are taken in good light and your problem area/s are clearly visible. Use the following as a guide on the angles for your photos.
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- Front
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- Sides: Left and Right
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- Top
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- Back
2. Send your before photos’ to hello@12teaaspoons.co.za or WhaptsApp +27837608103 on the day or before you start using the GROW Hair Serum. This may be the day before your purchase delivery or the day of your delivery. Use your order number or name and surname as a reference. If you have purchased your 12 Teaspoons product from takealot.com or Edenvine Beauety or any other distribution partner, please include your invoce.
3. Take progress photos in the same angles as described in point 1 – every 3 to 4 weeks in good lighting and email to hello@12teaspoons.co.za with the same reference number and description.
To process your claim, send an email using the same reference and description you used in your before and progress photo emails to hello@12teaspoons.co.za and copy accounts@12teaspoons.co.za after 120 day of using the GROW Hair serum. Our team will analyze the photos and once we establish that there has been no progress of hair growth or improvement to the “treatment” area, your purchase will be refunded in full, excluding delivery costs to your bank account.
Exclusions
All scarring alopecia types are excluded. Please see below list of scaring alopecia types.
- Central Centrifugal Cicatricial Alopecia (CCCA)
- Frontal Fibrosing Alopecia (FFA)
- Lichen planopilaris (LPP)
- Alopecia mucinosa
- Dissecting cellulitis
- Classic Pseudopelade (Brocq)
- Discoid Lupus Erythematosus (DLE)
- Erosive pustular dermatosis (EPD)
- Folliculitis decalvans
- Folliculitis Keloidalis or Acne Keloidalis Nuchae (AKN)
- Graham-Little Syndrome or Graham-Little-Piccardi-Lassueur Syndrome
- Keratosis Follicularis Spinulosa Decalvans (KFSD)
- Advance stage traction alopecia
Product Usage Instructions
For best results, apply the GROW Hair Serum on the effected area/s up to twice a day. Lightly massage until absorbed into the skin.
